Frequently asked questions

Once you've placed your order, you'll receive an email with details about processing times and next steps. We'll confirm whether your order has been approved within 12 business hours. You'll be notified whether your order has been confirmed or canceled.
Please note that a credit check is required for new CWS Hygiene customers. Order confirmation is dependent on the results of this check.

Unfortunately not. Once an order is placed, it is automatically transferred to our logistics team and cannot be changed.

To ship products to multiple addresses, you must place a separate order for each delivery location. You can save multiple delivery addresses in your customer account.

No, we don't have a minimum order value. Whether you need just one product or several, you can easily place an order with us.

Delivery of each order costs PLN 20.

Standard waiting time is 3-5 business days, but this only applies to items marked as "immediate delivery".

We apologize if you haven't received all of your items. Please check your shipping confirmation email, as your order may have been split into multiple packages. Each package has a unique tracking number and may arrive at a different time.

At the moment, personal collection is not yet available due to logistical reasons.

Once your order has been packed and shipped, you'll receive an email from the carrier with a tracking link and tracking number. If your order was split into multiple shipments, you'll receive a separate email with tracking details for each package.

A CWS B2B account makes hygiene management easier with transparent pricing, personalized offers, and a simple ordering process. You also gain access to exclusive offers and promotions.

In your account you can see:
• Order histories
• Company details and saved delivery addresses
• Contact information

A user account is automatically created when you place your first order in our online store. To log in, simply click the user icon in the upper right corner of the page.

Our prices guarantee good quality. However, we can prepare special offers for large orders. Please contact us via email at info@clearplus.pl to discuss a custom offer.

Not yet, but we know how useful this feature is and are actively working on it! We'll let you know as soon as the automatic order reordering feature becomes available. Let's stay in touch!

Yes, you can return your item within 14 business days of receiving it. The item must be unused, undamaged, and in its original packaging. Please contact our customer service team to initiate the return.

If the return is due to our error - such as a damaged, defective or incorrectly shipped item - we will cover the full return shipping and exchange costs.

1. Contact us via email (EMAIL ADDRESS) and describe the problem.
2. Pack the item securely for transport.
3. Arrange pickup of your shipment with our team.
4. Choose a refund or exchange.

If you are returning an item for reasons other than the product being damaged, defective or incorrectly delivered, you will be responsible for the return shipping costs, which will be at the rates of your chosen carrier.

Refunds will be made using the same payment method used for purchase.

Once the returned product arrives at our warehouse, refunds are processed within 14 business days.

We currently only accept payments by invoice. A request will be sent to the National Debt Register to confirm your order. Once your order is approved, you will have 30 calendar days to make payment.
We will soon be introducing additional payment options, including debit card and SEPA direct debit.

You have 30 calendar days to pay your invoice after your order is confirmed.